We ask that you please read and review our clinic policies to prevent any misunderstandings. Please contact us should you have any questions or concerns.

Medical Emergencies

We will do our best to treat your concern/condition, if deemed urgent, you will be referred to the nearest Emergency Department.

Documentation Requirements

On your first visit to Aldershot Foot Clinic & Mobile Services, for any new service, it is required that you sign a consent form and fill out an intake form.

Please note that payment is expected in full when services are rendered. The services provided are NOT covered by OHIP but may be covered by your extended health insurance provider.

No-Show Policy

To provide efficient services to all patients, Aldershot Foot Clinic & Mobile Services enforces a fee for any missed appointments; We require a minimum of 24 hours' notice for appointment cancellations or rescheduling. Failure to attend a scheduled appointment or provide adequate notice will result in the appointment being charged in full. This ensures that we can provide quality, timely services to all patients as efficiently as possible. If it is your first time utilizing a service, please arrive about 10 minutes early to fill out any necessary forms.

A missed appointment notice and invoice will be issued via email and must be paid prior to rescheduling or booking another appointment.

If you book an appointment within the 24-hour time frame, the policy is in effect immediately.

Please note any fees cannot be waived by any of the staff members, including the front desk. Patients are to email info@aldershotfootclinic.com should any questions or concerns arise.

Lateness Policy

We encourage every patient to arrive on time. For new patients, please arrive 10 minutes early if you have not filled out the new patient intake form prior to your arrival.

We will accommodate you to the best of our abilities. However, if you arrive 10 minutes or more after your scheduled appointment start time, we will need to reschedule your appointment. This ensures that we have sufficient time to carry out the proper treatment and that other patients receive quality care on their scheduled appointment time. The original service cost for the appointment still applies.

No-shows, late arrivals, and cancellations affect not only our foot specialists but our other patients as well. We keep a waiting list for urgent and high-risk cases that would benefit from our services sooner than their scheduled time.

Our policy is similar to many other medical clinics, and we kindly ask all patients to adhere to it. We are aware that there are rare circumstances where 24-hours notice for cancellation cannot be given. On such occasions, we will consider if it is deemed reasonable to make an exception.

Visit Length

The Length of each service can range from 1 hour to 20 minutes. If you have several concerns, please inform the receptionist upon booking the appointment to ensure you have enough time to express your concerns during your visit.

Phone Calls or Email

Due to College of Chiropodist of Ontario (COCOO) regulations and privacy concerns, administrative staff are unable to offer any medical advice or management over the phone, fax, or via email. Patients are advised to book an appointment or have administrative staff inform the practitioner to call them back at their earliest convenience.

Communication with administrative staff about your health or investigations is also against provincial privacy regulations and you will be instructed to communicate all medical concerns with your health provider at your appointment. Our staff will be happy to help with all other concerns.

Third Party Insured Services and Uninsured Medical Services

No services are covered by OHIP. Services may be covered by your employer’s extended health insurance plan or other 3rd party insurance plans. All charges for uninsured services must be settled at the time of service.

It is the patient’s responsibility to confirm his or her coverage by their insurance provider prior to any visit/procedure. It is not the clinic’s responsibility to cover any expenses in excess to the fees that are covered by the patient’s insurance.

We do not provide direct billing insurance companies. A detailed receipt will be provided to you after your appointment that you may submit for reimbursement to your insurance provider or use for income tax purposes.

Product Return Policy

We regret to inform you that our clinic does not offer any refunds for any Custom-Made Orthotics or Compression Stockings. Product returns have 30 days and must be returned unopened and unused.

Privacy Policy

This privacy notice discloses the privacy practices for www.aldershotfootclinic.com. This privacy notice applies solely to information collected by this website. It will notify you of the following: What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared. What choices are available to you regarding the use of your data. The security procedures in place to protect the misuse of your information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you have any questions or concerns with respect to your personal health information or our information practices, you may contact our office at 905-220-5014.